About Us/Return Policy/ Shipping Policy

 

🌟 Welcome to Bonka Bird Toys! 🌟

For over two decades, Bonka Bird Toys has been a trusted name in the world of bird entertainment. We are a proud family-owned and operated business, driven by a passion for crafting bird-thrilling toys that cater to pets of all shapes and sizes. With more than 24 years of dedication, we've left no feather unturned in creating thousands of unique and original toys that captivate the hearts of birds everywhere.

🌴 Made in the USA! 🇺🇸 Nestled in the vibrant community of Fort Lauderdale, Florida, we take immense pride in manufacturing the majority of our toys right here in the USA. When you choose Bonka Bird Toys, you're not just selecting top-quality products; you're supporting a local, family-owned business and contributing to the "Made in the USA" tradition.

🐦 Our Journey: Throughout our journey, we've proudly showcased our creations at numerous bird shows and trade fairs, establishing a robust and reputable presence among our valued customers. We've actively engaged with our bird-loving community, listening attentively to their needs and desires. This ongoing dialogue has been instrumental in shaping our commitment to providing the very best toys on the market. Our extensive and in-depth knowledge of what birds truly want sets us apart.

🤝 Our Promise: At Bonka Bird Toys, our primary focus is your satisfaction. We strive relentlessly to offer the absolute best in customer service and product quality. Our mission is crystal clear: we want every person who chooses Bonka Bird Toys to be thrilled with their purchase, from the moment they browse our selection to the joyous delivery of their order.

🎁 What's New? We invite you to explore our ever-evolving catalog, where you'll find not only a wide array of toys but also cages, and other bird-related items. We understand that your feathered friends deserve the very best, and we're committed to delivering just that. Keep coming back, as we regularly update our inventory with fresh and exciting offerings.

Thank you for choosing Bonka Bird Toys as your trusted source for avian enjoyment. We look forward to serving you and your cherished feathered companions for many more years to come!

🛒 Shop with us today and experience the joy of happy, entertained birds! 🦜

#BonkaBirdToys #AvianEntertainmentExperts #BirdLoversUnite #MadeInTheUSA

Return Policy:

At Bonka Bird Toys, we stand behind our products with a 100% satisfaction guarantee. If, for any reason, you are not completely satisfied with your purchase, you have the option to return any item within 30 days of receipt. Here's how our return process works:

  1. Refund: We will refund you the full purchase price of the item, minus the initial shipping cost.

  2. Condition: The item should be returned in the same new condition in which we shipped it to you. Please ensure it is in its original packaging.

  3. Return Shipping: You are responsible for covering the return shipping costs.

  4. Contact Us: If you have any questions or require assistance with your return, please don't hesitate to contact our dedicated customer support team. We are here to assist you.

Thank you for choosing Bonka Bird Toys. Your satisfaction is our priority, and we appreciate your trust in shopping with us.

Return Address: 5151 NE 12TH AVE FORT LAUDERDALE FLORIDA 33334

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At Bonka Bird Toys, we are delighted to offer Free Shipping on all orders over $69.00 within the contiguous United States. This is part of our commitment to providing the best value and service to our valued customers.

Key Points of Our Shipping Policy:

  1. Orders over $69 Free Shipping Within Contiguous U.S.:

    • All orders shipped within the contiguous United States (48 states) over $69 are eligible for free shipping.
    • There are no minimum purchase requirements; this offer applies to all orders regardless of size or total cost.

  2. Exclusions:

    • Please note that our free shipping policy does not extend to Alaska, Puerto Rico, and Hawaii.
    • Customers ordering from these locations will be provided with clear and affordable shipping options at checkout.

  3. Shipping Times:

    • Our goal is to process and ship your order as quickly as possible. Most orders are processed within 1-2 business days.
    • The actual delivery time may vary based on your location and the carrier's transit times.

  4. Order Tracking:

    • Once your order is shipped, you will receive a tracking number via email, allowing you to track the progress of your shipment.

  5. Customer Service Support:

    • Our customer service team is always available to assist with any shipping queries or special requests.
    • You can reach us via phone or email for personalized support.

  6. Changes and Cancellations:

    • If you need to change or cancel your order, please contact us immediately. We will do our best to accommodate your request, provided the order has not yet been shipped.

  7. Satisfaction Guarantee:

    • At Bonka Bird Toys, we stand behind the quality of our products and services. If for any reason you are not completely satisfied with your purchase, please contact our customer service team for assistance.

We continuously strive to enhance our shipping policies and practices to ensure a seamless and satisfying shopping experience for our customers. Your feedback is always welcome and appreciated.

Thank you for choosing Bonka Bird Toys – where we strive to bring joy and excitement to your feathered friends!

This policy is subject to change without prior notice. For the most up-to-date information, please visit our website or contact our customer service team.