Shipping policy

At Bonka Bird Toys, we are delighted to offer Free Shipping on all orders over $69 within the contiguous United States. This is part of our commitment to providing the best value and service to our valued customers.

Key Points of Our Shipping Policy:

  1. Free Shipping Within Contiguous U.S.:

    • All orders shipped within the contiguous United States (48 states) are eligible for free shipping if they total more than $69.
    • There are no minimum purchase requirements; this offer applies to all orders regardless of size or total cost.

  2. Exclusions:

    • Please note that our free shipping policy does not extend to Alaska, Puerto Rico, and Hawaii.
    • Customers ordering from these locations will be provided with clear and affordable shipping options at checkout.

  3. Shipping Times:

    • Our goal is to process and ship your order as quickly as possible. Most orders are processed within 1-2 business days.
    • The actual delivery time may vary based on your location and the carrier's transit times.

  4. Order Tracking:

    • Once your order is shipped, you will receive a tracking number via email, allowing you to track the progress of your shipment.

  5. Customer Service Support:

    • Our customer service team is always available to assist with any shipping queries or special requests.
    • You can reach us via phone or email for personalized support.

  6. Changes and Cancellations:

    • If you need to change or cancel your order, please contact us immediately. We will do our best to accommodate your request, provided the order has not yet been shipped.

  7. Satisfaction Guarantee:

    • At Bonka Bird Toys, we stand behind the quality of our products and services. If for any reason you are not completely satisfied with your purchase, please contact our customer service team for assistance.

We continuously strive to enhance our shipping policies and practices to ensure a seamless and satisfying shopping experience for our customers. Your feedback is always welcome and appreciated.

Thank you for choosing Bonka Bird Toys – where we strive to bring joy and excitement to your feathered friends!

This policy is subject to change without prior notice. For the most up-to-date information, please visit our website or contact our customer service team.