We ship Fast! Most orders are processed within 24 hours via USPS, UPS or FedEx. Orders are normally shipped same day Monday through Friday before 4pm.
For all returns please call 1-754-223-5386 or email: Sales@Bonkabirdtoys.com
100% satisfaction guarantee! If you are, for any reason, not completely satisfied, you may return any item within 14 days of receipt. We will refund you the full purchasing price minus initial shipping cost. The item should be returned in the same new condition we shipped it. You are responsible for paying the return shipping costs. Thank you for shopping with us.
(Larger items i.e Large cages are shipped within 2-3 days Freight Trucking Carrier, depending on the size of the item.)
When shipping international we use USPS for smaller items and Fedex for larger items, please contact us for a quote when shipping internationally.
International orders over $250 must be paid by wire transfer please ask for invoice before paying.
All prices are FOB Fort Lauderdale Florida, Customers are liable for any import taxes duties or additional shipping charges.
Free shipping is for the contiguous states only this excludes Alaska, Hawaii and Puerto Rico, please contact us for rates.
Freight rules for Large Cages:
- 1. The consignee must be able and willing to assist the driver in removing the shipment from the truck. Lift gate service is Not included but may be ordered for an additional fee.
- 2. The driver will Not deliver inside without an additional charge and the driver will Not go up the stairs (must have use of an elevator).
- 3. The customer Must Be Home for delivery (you must contact the trucking company to arrange a time).
- 4. Customer Must note the condition of the product(s) on the delivery receipt form when signing for it. Damage claims, which are not noted on the delivery receipt, will be rejected by the trucking company. If you cannot inspect the product at the time of delivery, sign for it and attach the message 'Possible Concealed Damage'.
- Free shipping for large cages may not apply to interline points (remote locations). You will be contacted in this event.